Cancellation Policy

What is your cancellation policy?  How do I end my subscription?

We can always amend your subscription to make it more suitable to your needs, including:

  • Slowing boxes down (so you only receive one every 2 - 3 months)
  • Skipping months
  • Reducing your costs by reducing what’s in the box (this way your dog still receive something awesome each month)

If you still want to end your subscription, just email [email protected] or chat with us.  Please do so 2 business days before your next processing date so we can action it in time.

If you cancel in the middle of a 3 or 6-month plan, you will continue to receive Waggly Club boxes for the length of the contract, and the cancellation will take effect at the end of your plan. Connect with one of our experts if you need to talk about your commitment.  

Please take note: we have to process subscriptions by the 3rd of each month in order to make sure we can package, label and ship all of the Waggly Club by the 15th. Renewals are processed on the 3rd of each month, unless otherwise noted.

If you have any further questions, please contact the Customer Happiness Team directly. You can contact us through emailing [email protected], message at us via chat, or text or call us at 0434-795-456.

Our 2 week cooling off period

We put every effort into making a product and service we hope you’ll love, but we also understand that sometimes you’ll love somethings more than others.  And we want to help.

If you’re not happy with an item in your box, our Customer Happiness Team would love to hear from you and help find a suitable replacement and also to see how we can customise your subscription to make sure future boxes are a great fit for your dog.

If you still don’t think our service is right for you, you have access to a 2-week cooling off period from the time you receive your first box.  This means that if after receiving your first box you just don’t think the service is right for you, you have two weeks (10 business days) to end your subscription early in one of two ways:

  1. Send back the complete, unused contents of the box for a full refund.  We recommend you ship back via Australia Post and get a tracking number. Refunds will be processed once we received the contents back.
  2. If you have used some or all items in your box or you want to keep them but don’t want to continue your subscription, to end your subscription early we request you pay the difference of what you already paid vs. the price of a 1-month subscription.  Once you have paid the difference we will end your subscription early.

To initiate either option, please email us via [email protected] with your account email address and request to end early, and which option you want.  Our team can help you from there and make sure everything runs smoothly.