What is your cancellation policy? How do I end my subscription?
We can always amend your subscription to make it more suitable to your needs, including:
- Slowing boxes down (so you only receive one every 2 - 3 months)
- Skipping months
- Reducing your costs by reducing what’s in the box (this way your dog still receive something awesome each month)
If you still want to end your subscription, just email [email protected] or chat with us. Please do so 2 business days before your next processing date so we can action it in time.
If you cancel in the middle of a 3 or 6-month plan, you will continue to receive Waggly Club boxes for the length of the contract, and the cancellation will take effect at the end of your plan. Connect with one of our experts if you need to talk about your commitment.
Please take note: we have to process subscriptions by the 3rd of each month in order to make sure we can package, label and ship all of the Waggly Club by the 15th. Renewals are processed on the 3rd of each month, unless otherwise noted.
If you have any further questions, please contact the Customer Happiness Team directly. You can contact us through emailing [email protected], message at us via chat, or text or call us at 0434-795-456.