Frequently Asked Questions

What's inside a Waggly Club box?

It changes every month to keep things exciting for you and your dog.  But every month we promise to send you at least two really high quality dog toys, and two lots of healthy and tasty treats.

All of our dog toys are from reputable, safe brands, such as Kong and Outward Hound.  All of our treats are made in Australia using Australian animal products.  The treats are usually low fat and great for training your dog or as a reward.

What is the difference between the 'Original' and 'Active' boxes?

We offer two types of boxes so you can pick the box that's just right for your pup.

Original boxes are our most popular box, and each month include at least:

  • Two different toys
  • Two bags of healthy treats
  • Free delivery

We mix up the types of toys all the time: sometimes they will be soft and cuddly, other times they will be rubbery and bouncy.

Active  boxes are designed for dogs who destroy plush toys or who need more stimulation.  Note: we don't offer indestructible toys, and sometimes your dog will still make their way through these quickly, but there won't be any fluffy filling to clean up.  We also always advise to never leave a dog with a toy unsupervised.

Each month an Active box includes at least:

  • One high quality toy
  • Three bags of healthy treats
  • Free Shipping

What does 'subscription box' mean?

By subscribing to any of our plans, you’ll receive a new box of dog toys and treats delivered each month, similar to a magazine subscription.

What's the difference between the 6-month and the monthly membership?

6-month memberships mean you agree to be billed for a receive a minimum of 6 waggly club boxes.  After that, as with a gym or phone plan, we'll continue to send you boxes each month so you can continue to enjoy your service.  Once your six months has ended you're able to cancel with no cancellation fee.

Monthly memberships are all about flexibility.  All of our monthly plans can be cancelled easily and at any time.  You can also request to skip a month or suspend your membership for multiple months.

We also offer ‘one off’ boxes which have no subscription at all, and are great as gifts for friends and family or an occasional treat for your pooch.

Finally, please note that postage is free to all locations in Australia.

What does 'automatically renew' mean?

All of our subscription plans auto renew. Your plan will automatically renew on the 3rd of the month.

This means you and your dog can keep enjoying Waggly Club boxes at locked in low rates and with no hassle.  Automatic renewals can be easily cancelled at anytime.

If you ever need help adjusting your subscription, please email [email protected] as we are always happy to help.  In order to cancel, please email us 1 business day before your next renewal date to ensure we have time to process your request.

How do I cancel my subscription?

If you had previously subscribed to a 3-month or 6-month subscription, please see our cancellation policy for more information.

If you are on a monthly plan, you can cancel any time.  We require 2 business day's notice to cancel your upcoming payment, otherwise your cancellation will take effect in the following month.

When will I be billed?

Your first payment will be taken immediately when you sign up.   This lets us send your first box out to you straight away.

After that, you will be billed on the 3rd of each month for the remainder of your subscription.  Your plan will automatically renew on the 3rd of the month following the last delivery of your current plan (you can cancel an upcoming renewal at any time).

When will my box be shipped?

We will ship your first box within 2 business days of your order.  After that, you will move to monthly shipments, which are always shipped on or before the 15th day of each month.

What payment options do I have?

You can pay using credit card (Visa, MasterCard) or PayPal.  We do not accept cheques, money orders or bank transfers.

Are there postage and handling fees?

No. We offer free shipping and handling for all box plans and types.

What if my Waggly Club box doesn't arrive?

This rarely happens, but if your box doesn't arrive, contact us on [email protected] and we will sort it out for you ASAP. Please ensure you allow 4 business days from 15th of the month before contacting us as you box will likley still be in transit.

What if my Waggly Club box arrives damaged?

This rarely happens but if it does contact us at [email protected] and we will replace your item.

How do I change my shipping or other details?

You can login to your customer portal and change any of your details.  Click here.

Or, you can email us with your name and relevant details and we will update your account. Email [email protected]

A friend sent me a referral code.  How does it work?

If you purchase a six-month subscription, you can get your first box for free by using your friend's referral code.  All you have to do is copy the code and paste it into  the promo code field at checkout.

How do I refer someone if I'm an existing subscriber?

All you need to do is pass on your unique referrer code to your friends.  We would have emailed you the code when you signed up or you can always ask us if you can't find your code!

If your friend uses the code at checkout and signs up to a six month subscription, you'll get a free box!

For more info, head to https://wagglyclub.com.au/referral

What if I have a question that isn't answered here?

Contact us at [email protected] and we will be happy to help!

MORE INFO

If you have any questions, you can send an email to [email protected] 

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