Waggly Club and Waggly Club Shop Terms and Conditions
Please take the time to read these terms and conditions. By using Our Website and the Services and information offered on Our Website, you are agreeing to these terms and conditions.
Physical goods - Subscription Boxes
As a subscribed Waggly Club member, each month or every two months we will send you a parcel with a varied assortment of items for your dog that may consist of a selection from toys, treats, shampoos, bones, bully sticks, hygiene products, food samples, or other canine-related items (“Products”). With each month of your subscription, the collection of Products may change. Accordingly, Waggly Club cannot guarantee that a selection available in a particular month will be available at any subsequent timeframe.
BY SUBSCRIBING YOU AGREE TO PAY THE REGULAR SUBSCRIPTION FEE FOR THE PRODUCTS THAT ARE SUPPLIED EACH MONTH OR EACH TWO MONTHS, FOR THE DURATION OF YOUR SUBSCRIPTION PLAN.
Physical goods - non-subscription and subscription products
When ordering online, you will receive an email confirmation containing your payment details. We will normally confirm receipt of your order within a few minutes of ordering. As a subscription service, orders are only shipped once per month or once per two months, depending on the plan selected.
Cancellation Policy - Subscription Boxes
More information regarding cancellations can be found here
Waggly Club is not responsible for any injury, illness or death caused as a result of any products it ships. It is the responsibility of the purchaser or recipient of the good to exercise caution when using these products or making them available to their dog or others.
Waggly Club Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase we will give you a 7 day money-back guarantee from the time you receive the goods. Please email us at [email protected] within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with your postal carrier. Waggly Club will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Waggly Club Contact Details
Factory 24, 44 Sparks Avenue, Fairfield VIC 3078
0407 566 645